MEDIA
"Less than 4 percent of consumers who show up at a retail clinic are there inappropriately..." View PDF
"As many as 70% need a prescription or immunization, and 98% get their prescriptions filled right there..." View PDF
Cited in an FTC letter to congress regarding the proposed regulation of retail health care facilities in Illinois. View PDF
“Being a clinic operator is a tough, capital-intensive business that relies on economies of scale... ” View PDF
“In the 1990s, when Hillary [Clinton] first came out with the plan, the average Joe thought, ‘I’ll always get health care.’ Right now there’s scarcity,” says Mary Kate Scott, of Scott & Co., which does health-care consulting. “We actually feel the pain.” View PDF
"... it's actually very easy to hit an extraordinarily high quality rate...” View PDF
"There's a lot of room for entrepreneurs in this area..." View PDF
"Consumers are increasingly finding that access to their primary-care doctor is problematic..." View PDF
"Other parts of the country are more welcoming from a regulatory and cost point of view..." View PDF
"Owners have been reducing clinic sizes - down from an average of 350 square feet to 220 - and increasing marketing..." View PDF
"The retail clinics are adamant that they are not a substitute for the family physician. What they are saying is, We are a complement."
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"These clinics are still a nascent business, and they are all trying to work out what is the right business model..." View PDF
"The investment is being fueled by what Scott calls two 'irreversible trends' -- the shortage of primary care physicians and consumers paying more for their health care..." View PDF
"We really need to rethink what we are doing with health care..."
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"Scott's report predicts there will be thousands by 2008..." View PDF
"As consumers start to pay more and more, they get more discerning and play a more active role..." View PDF
"To attract patients, they have to change consumer behavior to accept a different type of provider, a new care setting and a willingness to pay more out of their own pockets..." View PDF
"A billing system can be up to 30% of a primary care physician's office..." View PDF
Mary Kate Scott discusses the growing number of hospitals that are adding convenience care to their service offerings. Interview by Molly Rowe, Senior Editor for HealthLeaders Media.
