Mary Kate Scott and her team work with hospitals, medical device firms, pharmaceutical companies, retailers, and investors to evaluate the opportunity of retail clinics. We assess the strategic and economic impact of different retail clinic responses and models, and create pragmatic plans for clinics, partnerships, distribution, and investment.  Mary Kate delivers keynote speeches and workshops, and is frequent commentator in the media.

RETAIL HEALTH CLINICS

Recent projects include:

• Hospital Retail Clinic Strategy: Created a retail clinic strategy for a community hospital; conducted consumer research, modeled financials and worked with senior staff to determine impact on the healthcare system, including PCP practices. Conducted market research to determine optimal locations, menu of services, employer targets and communications for a new retail clinic.
• Retail Dental Concept Development: Created a new retail concept of in-store preventative dental clinics. Published a whitepaper along with a financial model to test payer and service mix. Send email to mks@marykatescott.com for report, financial/operational MS-Excel model and consumer survey data.
• Retail Clinic Opportunities for PharmaCo: Worked with the clinic operator and pharmaco to create novel chronic care and wellness programs that leverage the features and unique abilities of nps and the retail clinic channel. Created a platform of learnings to apply across several categories for this new channel.
• Retail Channel for Medical Device Co:  Conducted an analysis of retail channels; developed a partnership with a retailer and implemented a pilot program to open new markets.
• Assessed the retail clinic opportunity for a Fortune 50 Grocer – forecasting impact on total customer visits, Rx, basket size, margins, and brand/reputation with consumers.
• Evaluated the impact of establishing retail clinics for a large hospital – including the economic and operational impact on their ED, their physician group and their marketing program; worked with the CEO and the Board to co-create the right solution for their patients and community.
• Worked with a large retailer to create a new category of health gift (stored value) cards; created concepts, conducted market research, identified customer segments and messaging.
• Evaluated the distribution opportunity of using retail clinics for a consumer-driven medical device manufacturer.
• Created a three year health benefit transition program for a Fortune 100 employer including HDHPs, FSA/HRAs, and onsite clinics to engage employees in health programs.
• Advised the FTC on retail clinic regulatory issues; provided a presentation on the industry, regulations, on the expanding retail clinic care industry.
   

REPORTS, ARTICLES, AND SPEECHES

Mary Kate Scott is the author of the landmark industry reports on retail clinics, commissioned by the California HealthCare Foundation.

The Hospital Retail Clinic Toolkit (Mar 2008)
Hospital leaders take major risks by ignoring the retail clinic phenomenon.  As the industry's leading expert in this field, Mary Kate Scott offers a timely, complete, and practical guide to help hospital management craft an optimal response to retail clinics, which may include operating their own retail clinics, partnering, or using retail clinic principles in existing hospital operations.  The guide includes decision-making tools and financial models that address a hospital's major choices.

 
The Emergence of Retail-Based Clinics in the US
(Sep/Oct 2008)

Health Care in the Express Lane:
Retail Clinics go Mainstream
(Sept 2007)

Health Care in the Express Lane:
The Emergence of Retail Clinics
(July 2006)

Retail Clinics-
Friend or Foe of the Hospital?
Part One

Retail Clinics-
Friend or Foe of the Hospital?
Part Two

Employer Use of Retail Clinics – reducing costs, engaging employers, and transitioning to new benefit programs
Podcast on Retail Clinics

Consumer Preferences and Uses of Retail Clinics

CPHA BD Slides