HEALTH CARE PROVIDERS

Recent projects include:

• Hospital Board Retreat - Innovation: Created an agenda on innovation; delivered presentation on applications of innovation to healthcare systems; led break-out groups. Helped shape a prioritized innovation agenda.
• GI Strategy - Forecasting the Technology and Case Mix: Forecasted the 2-5 year impact of technologies, changing populations, reimbursement, and operational impact on the case mix, finances, operations, capital, and staff. Considered the impact of the shift of colonoscopy screenings to virtual screenings and other emerging competing technologies.
• General Medical Service Overload Strategy: Assisted senior management to diagnose sources of overcrowding, options to manage or transfer patients, and ways to ensure patients were directed to appropriate facilities for longer-term solution.
• Consumer Strategy for Outpatient Surgery Center: Conducted workshop on consumer engagement opportunities for an outpatient facility focused on orthopedics, GI, OB/GYN, pain, dermatology. Reviewed retail clinics, medical/wellness spas, communications campaigns, role of fund raising, and retail leasing in financial and operational plans.
• Global Alliance of Vaccines & Immunization: Facilitated sessions with senior team to review plans and budgets for AVI (accelerated vaccine initiatives) to enable rapid introduction of Rotavirus, Pneumococcal, HiB vaccines in the developing world.
• Dental Practice Efficiencies: Created a guide to operating an efficient practice, including creating a strategic plan; achieving an appropriate reimbursement and payer mix; smooth patient flow; optimal staffing pattern; business systems; and new technologies. A podcast audio report augments the guide. The Good Practice: Treating Underserved Dental Patients While Staying Afloat, August 2008, California HealthCare Foundation.
• Evaluated the impact of establishing retail clinics for a large hospital – including the economic and operational impact on their Emergency Department, their physician group and their marketing program. Worked with the CEO and the Board to co-create the right solution for their patients and community.
• Facilitated a series of strategy workshops on technology planning and selection for a large hospital system.
• Provided market assessment and strategy services for a medical center seeking expansion into new cardiac care treatments. Assessed the economics of new technologies, devices, and services.  Created revenue and expense forecasts and marketing plan.
• Worked with several large Federally Qualified Health Centers to create new approaches to serving their community including new services and a diversified payer mix.
• Created a toolkit for Federally Qualified Health Centers to evaluate retail clinics.
• Worked with The Bill and Melinda Gates Foundation executive team to create the groundwork for rapid expansion.
• Increased revenues for a specialty surgery provider through a direct-to-consumer campaign.
• Led a team to develop a global vaccine and immunization strategy for PATH and their major donor, The Bill and Melinda Gates Foundation.  

Hospital leaders take major risks by ignoring the retail clinic phenomenon.  As the industry's leading expert in this field, Mary Kate Scott offers a timely, complete, and practical guide to help hospital management craft an optimal response to retail clinics, which may include operating their own retail clinics, partnering, or using retail clinic principles in existing hospital operations.  The guide includes decision-making tools and financial models that address a hospital's major choices.

Retail Clinics-
Friend or Foe of the Hospital?
Part One

Retail Clinics-
Friend or Foe of the Hospital?
Part Two

Health Care Without the Doctor: How New Devices and Technologies Aid Clinicians and Consumers

Prepared for the California HealthCare Foundation, this report examines the technologies, regulatory trends, and market forces that are reshaping the way many types of health care are delivered, and the impact these shifts are having on consumers, clinicians, and the system.